Frequently Asked Questions
Everything you need to know about your Orient timepiece.
Are Orient watches covered by a warranty?
Yes, all authentic Orient watches purchased through our store come with a one-year limited international warranty covering manufacturing defects and movement issues.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for timepieces?
We offer a 30-day return policy for unworn watches in their original packaging with all tags and protective films intact. Please note that shipping fees are non-refundable.
How should I maintain my mechanical Orient watch?
To ensure longevity, we recommend servicing your mechanical movement every 3-5 years, avoiding strong magnetic fields, and ensuring the crown is fully pushed in before any contact with water.
Are Orient watches water-resistant?
Water resistance levels vary by model, ranging from 30m (splash resistant) to 200m (diver rated). Please check the specific atmospheric pressure (BAR/ATM) rating on your watch's case back.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.